Returned goods preferably need to be in original package and returned within 30 days of the defect. Please ensure you have paid the correct postage (First class large letter stamp) and you use a padded envelope. Non-padded envelopes have arrived here empty! There is nothing we can do if that happens.
The Buyer must obtain a proof of posting certificate (or country equivalent) from Royal Mail or equivalent postal service.
Please ensure outside packaging is secure. We cannot be liable for loss or damage in the post due to inadequate packaging.
For your full peace of mind, we offer a 6-month warranty for material and workmanship. Please note we cannot accept responsibility for damage resulting from misuse.
If exchanging please include £2 for return postage and packing. If returning for a bigger size, please include the price difference or your PayPal email so we can invoice you for the extra cost.
Please note when returning for a refund, the original purchase price includes postage and packing of £1.99. This is not refundable as it offsets the warehouse restocking and admin fees chargeable to us.
Please return to 2 Haygreen Road, Witham, Essex, CM8 1FS
If you receive a defective item we will replace it. Please return the item to us with a note explaining the defect.
Consumers have the right to cancel purchases within 7 days of receipt and this must be put in writing.
If when you order and we are out of stock, we will offer you an alternative product.
If this is not what you want then we will issue you with an immediate refund.
You must contact us within 48 hours of receipt of goods if you wish to return part or all of your Order.
Consumer Protection (Distance Selling) Regulations 2000 and colour reproduction.
Please note that we try our hardest to reproduce the colours of the products with the photographs on our page. However, this is not always possible and the colours may differ very slightly due to it being a natural product and no two pieces are identical.
If you are unhappy with your product when you receive it please contact us within 48 hours of the day the order was delivered (cooling off period), then we will gladly refund your money on receipt of the returned product in accordance with our return policy.
We do not refund the postage or packing cost of returning any product.
Faulty or damaged products can be returned for a full refund or replacement at the discretion of the customer.
Your account will be credited within 14 days of receipt of the returned goods.
We always treat customers as we wish to be treated and will help resolve issues as quick as possible.
We abide fully by distance selling regulations.